What is the playback format for VOD?

Diagnose: The playback format is HLS and for any asset that is < 2 minutes is MP4. Workaround: N/A

How do I know the status of the asset being uploaded or not?

Diagnose: You can use our webhook to get the status of an asset while it is being uploaded. Workaround: You can use these events for asset statuses: asset.created asset.updated asset.ready asset.failed asset.deleted https://docs.livepeer.org/guides/developing/listen-for-webhooks#request

What happened when an asset with the same name is uploaded twice or multiple times?

Diagnose: A new asset with a different Id will be created. Workaround: N/A

I am getting a message stating that I do not have permission to view an asset.

Diagnose: Check to make sure that the asset is not using access control. Workaround: Check the playback information of the asset and make sure that the playback policy is set to null or public. Use the API endpoint to check: https://livepeer.studio/api/playback/Playback_Id

What happens if there is more than 1 video track?

Diagnose: Anything with more than 1 video track will be reduced to 1 video track. Workaround: N/A

How will other tracks besides audio and video be handled?

Diagnose: Any other tracks and data types (subtitles/captions, metadata, track titles, chapter data, etc) will be removed. Workaround: N/A

When using the transcoding API, the task fails with 'internal error processing file'

Diagnose: If the error specifies 401 or 403, this is indicating that there is an issue with the credentials of your storage. Workaround: Make sure that the storage credentials allow for both reading and writing to it.

When I upload an asset in the Studio dashboard, it says it failed.

Diagnose: If you close or refresh the page the video is being uploaded, this can cause the asset to fail. Workaround: Do not refresh or close the page when uploading with the Livepeer Studio dashboard, otherwise, it will cause the asset to fail

I am unable to upload an asset either through the Studio dashboard, SDK, or the API.

Diagnose: Check to see if the asset had codecs that are being supported. Workaround: No support for assets using VP9 codec in an MP4 container see our support matrix.

I cannot upload an asset that has the supported audio/video codec.

Diagnose: Make sure the asset is not over the size limit. Workaround: Only up to 30GB file size is supported

I am not able to batch-upload my assets.

Diagnose: Make sure that the amount of uploads is not exceeding the limit. Workaround: Limited to 20 uploads at a time with 5 assets processing at the same time

I want to get a total hours of stored content.

Diagnose: You can fetch usage of storage in a given time frame using the API Workaround: https://livepeer.studio/data/usage/query?from=UNIX_TIMESTAMP_MILLISECONDS&to=UNIX_TIMESTAMP_MILLISECONDS

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