What happened when an asset with the same name is uploaded twice or multiple times?
Diagnose: A new asset with a different Id will be created. Workaround: N/A
I am getting a message stating that I do not have permission to view an asset.
Diagnose: Check to make sure that the asset is not using access control.
Workaround: Check the playback information of the asset and make sure that the playback policy is set to null or public. Use the API endpoint to check: https://livepeer.studio/api/playback/Playback_Id
What happens if there is more than 1 video track?
Diagnose: Anything with more than 1 video track will be reduced to 1 video
track. Workaround: N/A
How will other tracks besides audio and video be handled?
Diagnose: Any other tracks and data types (subtitles/captions, metadata, track
titles, chapter data, etc) will be removed. Workaround: N/A
When using the transcoding API, the task fails with 'internal error processing file'
Diagnose: If the error specifies 401 or 403, this is indicating that there is
an issue with the credentials of your storage. Workaround: Make sure that the
storage credentials allow for both reading and writing to it.
When I upload an asset in the Studio dashboard, it says it failed.
Diagnose: If you close or refresh the page the video is being uploaded, this
can cause the asset to fail. Workaround: Do not refresh or close the page when
uploading with the Livepeer Studio dashboard, otherwise, it will cause the
asset to fail
I am unable to upload an asset either through the Studio dashboard, SDK, or the API.
Diagnose: Check to see if the asset had codecs that are being supported.
Workaround: No support for assets using VP9 codec in an MP4 container see our
support matrix.
I cannot upload an asset that has the supported audio/video codec.
Diagnose: Make sure the asset is not over the size limit. Workaround: Only up
to 30GB file size is supported
I am not able to batch-upload my assets.
Diagnose: Make sure that the amount of uploads is not exceeding the limit.
Workaround: Limited to 20 uploads at a time with 5 assets processing at the
same time